At The Modern Balance, we are committed to providing exceptional care. To ensure all clients have timely access to our practitioners, we have established the following guidelines regarding cancellations and rescheduling.
Regardless of which practitioner you are seeing, any appointment cancelled or rescheduled more than 48 hours in advance will incur no fee. We appreciate this notice, as it allows us to offer the time slot to clients on our waiting list.
For cancellations made within 48 to 24 hours of your scheduled time, individual practitioner policies apply.
Because our practice hosts a diverse range of disciplines, each practitioner manages their own specific late-cancellation terms within this window. These may include:
Please Note: The Modern Balance acts as a facility provider for our independent practitioners.
The practice administration does not have the authority to waive fees set by individual practitioners.
To cancel your appointment, please use one of the following methods:
Client Portal: Log in to your profile and select “Cancel Appointment.”
Email: Send an email directly to the relevant practitioner.
Phone: Where applicable contact the relevant practitioner via phone or WhatsApp.
If you have questions regarding any specific fees charged by practitioners, please discuss this directly with them during your next session or via their professional contact details.